Your position: Home / FAQ (frequently asked questions)

FAQ (frequently asked questions)

Cycling wheel team support frequently asked questions for help you from order,delivery,warranty,etc question.

What’s the minimum order quantity? If there is a discount in bulk?


The MOQ of rims and frames is 1/piece, the MOQ of wheelset is 1/pair. You can get 3%off when you order more than 10 pieces/pairs, 5% off if you order more than 20 pieces/pairs. More favorable price welcome to contact us.


How about the productions guarantee?


We offer 3 year quality warranty for wheels/rims, 3 years for frames and 1 year for other carbon bicycle components .

Why have standard Version and Ultralight version,under same model?What are they differents between of them?

They are from same model,but with different materials,the Standard version just one materials T700 carbon fiber manufacturing,But Ultralight version is New tech designed,(50% T800 and fixed T700 another).Toray T800 carbon fiber it has more strongth and smaller density,but still keep T700 carbon weave with good tenacity characters.So the rims with more stronger,lighter,and durable.


After I place an order, when will it become valid and what's the delivery time?


When you place and pay the order successfully, it will become valid immediately. Generally, the delivery time is 5-15 days, it will be slightly different according to the order quantity.

When can I complete received my order?

To received your order,is according different shipping,mostly shipping by DPD (no tax shipping way) just around 2 weeks can be delivered,and EMS around 2~4 weeks can arrived.(
Asian countries 2 weeks,European countries 4 weeks,South America countries and Russian 6 Weeks) .

What payment method acceptance?

Payment We accept paypal,Bank transfer Credit card payment, if you want to pay in other ways please contact

for instructions. Full payment must be made within 15 days of placing your order.The buyer is responsible for any tax and/or duty charged by their country.

We are a business manager,such as:I am from a bike team,bike company,have create a brand want to custom our onwer logos on the wheel,what processing need going to do?

Cyclingwheel support OEM orders, please send us your logo/design in AI or PDF format, photos and all the details about your logos better,if you not have the decals fit for the rims,plz contact us first,we can support to send you the geometry of the rims(.DWG format ) first,them you can according to the rims' size to design your logos.After complete,send to us before format,then we can according your logos to open a decals model first time,lacing,print,final put the decals on the wheel.

If have not received the order,how can I get the refund or some compensation,etc?

If over the delivery dates,you can contact with us frist,we'll help you to solution the problems.If the order not have be delivered,we need to check what due to it first,(then we'll contact shipping company,resend the goods,etc for you),Besides,if you not satisfied about our solution,you also can submit a disputes to us if payment by paypal.


Your feedback is very important to us. If you are satisfied with our products and service, please leave five stars and posticve feedback to us, that's a big encouragement to us. If there is any problem, please feel free to contact us before you leave negative feedback, we will do our best to solve it.