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Warranty
Cycling Wheel team is located in China Mainland,all from online products have supply 3 years quality warranty.Included:(carbon rims,carbon wheelset,hub,etc)
Terms Conditions:
(1) If any manufacturing defect occurs within 30 days after signed, Cycling Wheel is obligated to replace the rim(s) and pay for the shipping cost. If any manufacturing defect occurs after 31 days and up to 3 years, Cycling Wheel is obligated to replace the rim(s), but the customer is need to responsible for the shipping costs.
(2) The Warranty program is not transferable and only applies to the initial purchaser.
(3) Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received.Otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement items.
The warranty coverage DOES NOT cover:
(1) Improper assembly or maintenance, including maintenance by an unauthorized technician.
(2) Installation of parts, accessories, or tires that are not originally intended for, or compatible with, the rims/wheels as sold.
(3) Damage or failures caused by a crash, accidental damage, misuse of the product, heat damage (typically caused by the wheel sitting too close to vehicle exhaust), non-compliance with manufacturer specifications of usage, or any other fractious reasons.
(4) Spokes, nipples, or wheel building issues if the wheel(s) were NOT built by cycling wheel. If you have a potential wheel building warranty issue with a wheel built by cycling wheel, please contact cycling wheel first.
(5) Normal wear and tear (spokes, nipples, pawls, bearings, rim tape, decals, stickers, etc),But the overall quality of the goods is still good.
Any warranty problems,Plz send some more description what and how happens,some more photos,videos ,etc. to:warranty@cyclingwheel.com for check.
Terms Conditions:
(1) If any manufacturing defect occurs within 30 days after signed, Cycling Wheel is obligated to replace the rim(s) and pay for the shipping cost. If any manufacturing defect occurs after 31 days and up to 3 years, Cycling Wheel is obligated to replace the rim(s), but the customer is need to responsible for the shipping costs.
(2) The Warranty program is not transferable and only applies to the initial purchaser.
(3) Any problem found on the warranty replacement product should be claimed within 7 days after the replacement is received.Otherwise, the replacement is viewed as settled. The warranty period applies to the original purchase date and does not reset with a replacement items.
The warranty coverage DOES NOT cover:
(1) Improper assembly or maintenance, including maintenance by an unauthorized technician.
(2) Installation of parts, accessories, or tires that are not originally intended for, or compatible with, the rims/wheels as sold.
(3) Damage or failures caused by a crash, accidental damage, misuse of the product, heat damage (typically caused by the wheel sitting too close to vehicle exhaust), non-compliance with manufacturer specifications of usage, or any other fractious reasons.
(4) Spokes, nipples, or wheel building issues if the wheel(s) were NOT built by cycling wheel. If you have a potential wheel building warranty issue with a wheel built by cycling wheel, please contact cycling wheel first.
(5) Normal wear and tear (spokes, nipples, pawls, bearings, rim tape, decals, stickers, etc),But the overall quality of the goods is still good.
Any warranty problems,Plz send some more description what and how happens,some more photos,videos ,etc. to:warranty@cyclingwheel.com for check.